Customer Focus
At Batherton Services we are customer focused from start to finish. We believe that providing the best customer service available not only maintains our working relationships but ensures our journey for continuous improvement.
Main benefits of using our services:
Single point of contact for all account queries
Dedicated account manager who oversees all transactions
Increased efficiency by having one person to deal with all enquiries
Customer service that puts your business first
We’ll look after you every step of the way
with a dedicated focus on all aspects of the procurement process. You’ll never be passed from person to person to deal with important issues and will have a single point of contact to build strong working relationships.
It’s all in the communication
Communication between our customers and our suppliers is paramount. We will communicate at each relevant stage going through the procedure step by step with regular updates to make sure customers are always in the loop. This allows our customers to have maximum input.
The importance of customer service
Customer service is at the core of everything we do as a business. We manage relationships and maintain an open stream of communication, but most importantly we listen. By doing so we can deliver the highest standard in customer service. Our customers rely and trust in our procurement teams and have confidence in our ability as a reliable extension to their own purchasing and procurement departments.
By maintaining open communications and acting on your behalf we strive to make sure we offer the best level of service so that you can focus on your business. Customers can feel assured that there is no need to worry about supply chain issues and inconsistent stock control. We have you covered every step of the way.